At fz99, we believe gaming should be a source of entertainment, not a burden. Our responsible gaming tools and guidelines are here to help you stay healthy and happy.
Responsible gaming means playing mindfully, within your means, and purely for enjoyment. fz99 Always remember — every bet should be an entertainment decision, not an attempt to recover money.
When someone can't stop even knowing they're causing themselves harm, keeps betting to chase lost money, or finds that gaming is damaging their personal and professional life — that's when it's time to use responsible gaming tools.
fz99-we actively promote responsible gaming. Every ad we run and every page on our site carries an awareness message — because we want our players to stay well.
Gaming is entertainment. A loss is the cost of that entertainment — not an opportunity to win back what you've spent. Never bet money that you or your family cannot afford to lose.
If more than one of the following applies to you, please reach out to us:
If you notice moderate or high-risk signs, don't wait — contact our support team right away. Self-exclusion is completely free.
Fz99 provides these tools free of charge to keep your gaming experience safe and enjoyable.
Set a maximum daily, weekly, and monthly deposit amount. Decreases take effect immediately; increases require a 24-hour waiting period.
Set a limit on how much BDT you can lose within a given period. Once you reach that limit, fz99 will automatically pause your betting.
Set a limit on how long you play in one session. You'll receive an alert when the time is up, and you can choose to end the session.
Take a break for anywhere between 24 hours and 6 months. Deposits are not allowed during this period, but withdrawals are.
Exclude yourself from the platform for 6 months up to permanently. No new accounts can be opened while exclusion is active.
View a full breakdown of your total deposits, withdrawals, and net spend at any time. Stay on top of your finances.
Follow the steps below to set up self-exclusion or limit settings:
Log in to your account and click the profile icon.
Look for the "Responsible Gaming" option in your Account Settings.
Select whichever applies to you — deposit limit, session limit, loss limit, or self-exclusion.
Confirm your decision. Limit decreases take effect immediately. Increasing a limit is subject to a waiting period.
If you have trouble using any of the tools or need to self-exclude immediately, contact our 24/7 live chat support. We're always ready to help.
Answer these questions honestly. If more than two of your answers are "yes", it may be time to seek help:
Decide in advance how much you want to spend on gaming each day or week. Once that budget is gone, stop — whether you're winning or losing.
Budget ManagementAvoid playing for long stretches at a time. Take a 10–15 minute break every hour, and stop playing before you go to sleep.
Time ManagementRemember, gaming is for entertainment. Winning shouldn't be the goal. Enjoy every session regardless of the outcome.
Mental HealthLet a family member or trusted friend know that you game. Keeping things transparent reduces the risk of playing too much.
Social AwarenessNever bet using a credit card, borrowed money, or someone else's funds. Only use money you can afford to lose without causing hardship for yourself or your family.
Financial protectionIf you feel like you're losing control over your gaming, activate fz99's cooling-off or self-exclusion feature immediately. It takes courage to do that.
A Brave StepIf you have any questions about responsible gaming, get in touch with us. We're always here for you.
View All FAQsYour well-being is our priority. Join fz99 for a safe, responsible, and enjoyable gaming experience.